NUR 514 Topic 2 DQ 2 Discuss potential causes of conflict occurring within health care organizations

NUR 514 Topic 2 DQ 2 Discuss potential causes of conflict occurring within health care organizations

NUR 514 Topic 2 DQ 2 Discuss potential causes of conflict occurring within health care organizations

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Topic 2 DQ 2

Oct 6-10, 2022

Discuss potential causes of conflict occurring within health care organizations. What are some principles of negotiation and conflict resolution used by the nurse leader to address conflict? What model or leadership theory would be effective to use in addressing conflict?

REPLY TO DISCUSSION

JB

Jamie Buchanan

Oct 11, 2022, 5:32 PM

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Class:

Consider the self-assessment assignment this topic. No matter the leadership style(s) a true leader should understand the need for personal and professional development. A good foundation in self-awareness is essential as well as believing that through personal self-development you can grow and become even more effective (Weberg, Mangold, Porter-O’Grady, & Malloch, 2018). What is meant by self-development and can you give an example in your own practice how you participate in personal development? Does your workplace provide opportunities for self-development or is this something that you have to actively seek out yourself? Remember that leadership self-development is a lifelong process that becomes deeper and more enriching as the individual leader increasingly commits to and expands self-awareness and continuous need for growth and development.

Thank you for sharing!

Take care,

Dr. B

References:

Weberg, D., Mangold, K., Porter-O’Grady, T. & Malloch, K. (2018). Leadership in Nursing Practice: Changing the Landscape of Health Care (3rd ed.). Jones & Bartlett Learning.

REPLY

JB

Jamie Buchanan

Oct 8, 2022, 9:01 AM

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Class:

True Transformational leaders also possess Emotional Intelligence (EI), the ability to adapt to their environment based upon their competence in emotional and social abilities and skills. These noncognitive abilities, once mastered, assist individuals to adapt to the demands and stressors in their environment. Mastery in EI improves general well-being and enhances individual’s ability to succeed in life. Emotional intelligence combines individuals’ behavior as well as social and environmental factors, both contributing factors in developing emotional skills, which relate to the potential for superb performance and, ultimately, success.

Individuals with EI have the ability to self-reflect on their beliefs, biases, and behaviors. They identify their strengths as well as their opportunities for improvement.

 

What are your thoughts? How would you describe your emotional intelligence? How does this relate to principles of negotiation and conflict resolution?

 

Take care,

Dr. B

References:

O-Neill, J. A. (2013). Advancing the nursing profession begins with leadership. Journal of Nursing Administration, 43 (4), 179-181.

 

REPLY

• SH

Sheila Hinkley

replied toJamie Buchanan

Oct 8, 2022, 11:06 AM

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A leader must have self-awareness of their own feelings and opinions especially when it comes to conflict. There are several distinct types of leadership styles and I feel as though I relate the most with a transformational leader. I have a long way to go, but I feel like through education and training I will be a successful transformational leader. Transformational leaders have high emotional intelligence and are self-aware. After completing the self-assessment tests for this week topic, I learned that overall, I can understand my emotions and the emotions of others, but I have a lot to learn. The test showed me that I can easily recognize negative emotions but more difficult to express positive ones. The test showed that I may be “putting a wall up” to protect myself and may need to let myself experience my own feelings so I can have a deeper connection and interactions with others. It is imperative to be self-aware and self-reflect on situations and how we can improve. This assessment made me realize that I put a significant amount of stress and pressure on myself while being openminded and empathetic towards others. To better be able to manage conflict I must try to “breakdown the wall” to that I can better connect with others. I may feel as though I am good mediator for others, but to become a better leader I must improve my own weaknesses and be less quick to judge myself. Conflict resolution takes time to master and being open-minded and self-aware will assist me in gaining experience and become a better leader.

REPLY

• LG

LaChrisa Ginn

replied toJamie Buchanan

Oct 8, 2022, 7:03 PM

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Dr. B, I’ve never encountered the term Emotional Intelligence. I can see myself as being a person with EI. In most personal situations, I find it easy to help people solve problems. Not to sound arrogant but I believe I have competence in emotional and social abilities and skills. I pay close attention and try hard to see things from each person’s perspective. I have no problem asking others to keep me accountable and tell me when I’m doing things that are not right or acceptable. When you don’t mind being corrected yourself, holding yourself to accountability, there is greater ability for others to trust you. I said earlier in most “personal” situations, I’m certainly not well experienced in the workplace.

REPLY

• TW

Tuova Williams

replied toJamie Buchanan

Oct 8, 2022, 11:09 PM

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Hi Dr. B.,

I wholeheartedly agree with your statements regarding emotional intelligence (EI) and how it is necessary for an individual to be a successful leader. So many clichés come to mind with I think about the question that you have posed to the class. The main one is that “if you do not stand for something, you will fall for anything.” Leaders must have a keen sense of direction and commitment to the destination or else they will be lost, wandering in circles, tossed to and fro with every wind, distracted by everything that glitters. This does not mean that a good transformational leader with mature EI is unnecessarily stubborn and uncompromising. On the contrary, it makes the leader more prepared to pivot, when necessary, because they have a solid foundation, strong idea of self and acceptable boundaries. EI relates to negotiation and conflict resolution because the individual that has developed the skill of emotional intelligence will keep control of their emotions and approach challenges and demanding situations with a level head and a realistic perspective of their skills and abilities (Psychology Today, n.d.). This vantage point will allow them to negotiate effectively to get as close to the win-win scenario as possible.

I feel that I have a high level of emotional intelligence, but there is still room for growth. I would love to get to the point that I am so in tune and in control of my own emotions that I can avoid unnecessary or unrealistic negative thoughts or emotions. I have some work to do yet.

References:

 

Psychology Today. (n.d.). Emotional intelligence. https://www.psychologytoday.com/us/basics/emotional-intelligence

REPLY

JB

Jamie Buchanan

Oct 7, 2022, 8:39 AM

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Class:

After reviewing the electronic resource “Leadership Styles: Choosing the Right Approach for the Situation” located on the MindTools website, what leadership style most resonates with you and your current position? Consider how your leadership style corresponds to the philosophy of care and practice you described in NUR-513. How is your leadership style effect your negotiation approach and conflict resolution strategies?

Thank you for sharing!

Take care,

Dr. B

REPLY

• SW

Sara Wood

replied toJamie Buchanan

Oct 8, 2022, 8:51 AM

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The leadership style that most resonates with me in my current position as a nurse manager of the admissions department at hospice is transformational leadership. Transformational leaders have integrity, high emotional intelligence, and are self-aware and empathetic (MindTools, n.d.). I feel I possess all of these qualities and use them on a daily basis in my interactions with my employees, peers, patients, and families. Choosing hospice is a difficult decision for patients and families and interacting with them during this vulnerable time requires empathy and compassion. By demonstrating this in my interactions with my employees, I encourage them to use the same skills in their interactions with our patients and families. My personal philosophy of care is patient centered care that revolves around what is important to my patients, and caring for patients with empathy and compassion enables that type of care. Working in hospice can also be very emotionally draining for my employees and can lead to either burn out or conflicts. I use my emotional intelligence to sense when an employee may need to take some time for self care and encourage these practices. In regards

to conflict resolution, I use my self-awareness to ensure that I remain impartial and do not allow my own opinions or feelings to influence mediation. When mediating a conflict between two employees I use my therapeutic communication skills to reflect back what each party is expressing to ensure that everyone feels heard and validated. At the end of the mediation I encourage shared goal setting and confirm that all parties are in agreement with the outcome of the mediation.

Reference

MindTools. (n.d.) Leadership styles: Choosing the right approach for the situation. https://www.mindtools.com/pages/article/newLDR_84.htm

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