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What are the role of benchmarks in quality improvement activities? In order to benchmark progress, describe what an organization can compare its benchmarks against. Provide an example of a source for benchmarks

What are the role of benchmarks in quality improvement activities? In order to benchmark progress, describe what an organization can compare its benchmarks against. Provide an example of a source for benchmarks

Role of Benchmarks in Quality Improvement Activities

Quality improvement is a continuous process that focuses on eliminating inefficiencies in the company’s operations (Erdil & Erbıyık, 2019). Therefore, there must be a standard or a reference point used in the improvement process. The healthcare systems improve their operation outcomes through quality measure benchmarking. Benchmarking is important in identifying the best practices in care and the analysis of the variations in the qualities. Besides, the process of benchmarking can help in accurately tracking the quality improvement progress (Kounev et al., 2020). Benchmarking can also stimulate healthy competition in the healthcare sector as members work to effectively reflect on their performances (Scalzo, 2018).

Some of the sources of benchmarks include the local quality collaboration, and external quality assessment (EQA) among others. The Community clinics associations commonly use the local quality collaborative to determine their quality standards and areas that need improvement. Commonly, the healthcare institutions compare their performances in terms of the turnaround time, the readmission cases with 30 days of discharge, number of mortalities, the personnel training, and professional development, and management of infectious diseases among other parameters. The organizations can compare their data on these parameters against the national data or county data to determine whether they are performing better or not.

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What are the role of benchmarks in quality improvement activities? In order to benchmark progress, describe what an organization can compare its benchmarks against. Provide an example of a source for benchmarks

An example of benchmarking involves the comparison of the cases of readmissions recorded within 30 days of discharge. In this case, the healthcare institution will compare its data with the ones provided by the national and county government as the minimum acceptable values. The health needs and outcomes vary from one region to another and that is why the values used in benchmarking may also be different from one region to another. In case the county readmission rate is 30 patients per annum, the healthcare institution should work to have their rates lower.

Read Also: What are clinical quality measures used for?

References

Erdil, A., & Erbıyık, H. (2019). The importance of benchmarking for the management of the firm: Evaluating the relation between total quality management and benchmarking. Procedia Computer Science158, 705-714. https://doi.org/10.1016/j.procs.2019.09.106

Kounev, S., Lange, K., & Kistowski, J. V. (2020). Benchmarking basics. Systems Benchmarking, 3-21. https://doi.org/10.1007/978-3-030-41705-5_1

Scalzo, B. (2018). Benchmarking preparation. Database Benchmarking and Stress Testing, 101-114. https://doi.org/10.1007/978-1-4842-4008-3_4

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