Tylenol Tragedies Discussion
Tylenol Tragedies Discussion
Please read the attached case study. This document is copyrighted. Please do not distribute or share in any way as this is being viewed for the purposes of this course only.
Harold Kerzner, PhD (2009). The Tylenol Tragedies. Project Management, Case Studies; Third Edition. Wiley & Sons, Inc. Pages 509-529
Please answer the following questions with regard to the case in a 3-5 page paper. When answering these questions, please be certain to relate project management processes, concepts, and terms as appropriate (points are assigned for this – see below)
Be certain to cite sources as appropriate. As a general rule, if it isn’t your thought or statement, you need to reference the source.
Please do not exceed 3 -5 pages (using the recommended 1.5 spacing with the 1 inch margins). You may include a cover page but this is not required. Neither a cover page nor a reference page count toward your total of 3-5 pages.
All responses will be submitted to TurnItIn to verify originality.
Case Study Assignment Rubric:
Please label your submission with your name, date and Case Study Assignment or Tylenol Tragedies.
Please answer the following questions with regard to the case in a 3-5 page paper (not APA format). This also includes proper spelling and grammar. Papers must include citations for references. (15 points)
What type of leader was David Collins and James Burke? (10 points)
What is the significance of people knowing Tylenol was the product of J&J? (10 points)
What role did communication play? (10 points)
Many surveys of consumers were collected through the tragedy. How was this helpful? (10 points)
(Opinion question) What do you do when there is no time to plan, as a PM, a fully well thought out plan? (10 points)
What contributed to the company’s recovery. (10 points)
What, in your opinion, or in the author’s opinion, is (at least one) significance of this story from a PM perspective. (10 points)
When answering these questions, please be certain to relate project management processes, concepts, and terms as appropriate. (15 points are for the use of PM terms, processes and concepts used throughout this course.)
You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.
Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.
Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.
The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument