HQS 620 Case Study- Role of a Project Manager
Sample Answer for HQS 620 Case Study- Role of a Project Manager Included After Question
Assessment Description
The purpose of this assignment is to determine the role of a project manager for a given case study. Use the “AHRQ Case Studies – Case Studies of Quality Improvement Initiatives” from the AHRQ website located in the Topic 2 topic Resources to complete this assignment. The case studies located in Chapter 8 of the textbook provide additional support for this assignment.
Select and read a case study from “AHRQ Case Studies – Case Studies of Quality Improvement Initiatives”. Once you have read the case study, in a 500-700-word paper, address the following:
- Describe the problem outlined in the case study.
- Discuss the project goals.
- Describe the role of the project manager addressing the following:
- Planning
- Organizing
- Budgeting
- Monitoring progress
- Managing reports and documentation
- Health care quality and safety initiatives.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.
Resources
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What Is a Project Manager? The Lead Role for Project Success
Read “What Is a Project Manager? The Lead Role for Project Success,” by Alexander (2019), located on the CIO website.
Project Management for the Advanced Practice Nurse
Read the “PM Roles and Responsibilities” section of Chapter 3 and Chapter 8 in Project Management for the Advanced Practice N
… Read More
View Resource
AHRQ Case Studies – Case Studies of Quality Improvement Initiatives
Explore the case studies on the AHRQ website in preparation for the Topic 2 assignment.
Understanding the Complexity of Project Team Member Selection Through Agent-Based Modeling
Read “Understanding the Complexity of Project Team Member Selection Through Agent-Based Modeling,” by Hsu, Weng, Cui, and Rand, f
… Read More
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Case Study – Role of a Project Manager – Rubric
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Problem Outlined in Case Study
5.6 points
Criteria Description
Problem Outlined in Case Study
- 5: Excellent
5.6 points
A description of the problem outlined in the case study is present and thorough.
- 4: Good
5.15 points
A description of the problem outlined in the case study is present and detailed.
- 3: Satisfactory
4.93 points
A description of the problem outlined in the case study is present.
- 2: Less Than Satisfactory
4.48 points
A description of the problem outlined in the case study is present but lacks details or is incomplete.
- 1: Unsatisfactory
0 points
A description of the problem outlined in the case study is not present or is inaccurate.
Discussion of Project Goals
7.2 points
Criteria Description
Discussion of Project Goals
- 5: Excellent
7.2 points
A discussion of the project goals is present and thorough.
- 4: Good
6.62 points
A discussion of the project goals is present and detailed.
- 3: Satisfactory
6.34 points
A discussion of the project goals is present.
- 2: Less Than Satisfactory
5.76 points
A discussion of the project goals is present but lacks details or is incomplete.
- 1: Unsatisfactory
0 points
A discussion of the project goals is not present or is inaccurate.
Role of Project Manager in Planning
7.2 points
Criteria Description
Role of Project Manager in Planning
- 5: Excellent
7.2 points
A description of the project managers role in planning is present and thorough.
- 4: Good
6.62 points
A description of the project managers role in planning is present and detailed.
- 3: Satisfactory
6.34 points
A description of the project managers role in planning is present.
- 2: Less Than Satisfactory
5.76 points
A description of the project managers role in planning is present but lacks detail or is incomplete.
- 1: Unsatisfactory
0 points
A description of the project managers role in planning is not present or is inappropriate.
Role of Project Manager in Organizing
7.2 points
Criteria Description
Role of Project Manager in Organizing
- 5: Excellent
7.2 points
A description of the project managers role in organizing is present and thorough.
- 4: Good
6.62 points
A description of the project managers role in organizing is present and detailed.
- 3: Satisfactory
6.34 points
A description of the project managers role in organizing is present.
- 2: Less Than Satisfactory
5.76 points
A description of the project managers role in organizing is present but lacks detail or is incomplete.
- 1: Unsatisfactory
0 points
A description of the project managers role in organizing is not present or is inappropriate.
Role of Project Manager in Budgeting
7.2 points
Criteria Description
Role of Project Manager in Budgeting
- 5: Excellent
7.2 points
A description of the project managers role in budgeting is present and thorough.
- 4: Good
6.62 points
A description of the project managers role in budgeting is present and detailed.
- 3: Satisfactory
6.34 points
A description of the project managers role in budgeting is present.
- 2: Less Than Satisfactory
5.76 points
A description of the project managers role in budgeting is present but lacks detail or is incomplete.
- 1: Unsatisfactory
0 points
A description of the project managers role in budgeting is not present or is inappropriate.
Role of Project Manager in Monitoring Progress
7.2 points
Criteria Description
Role of Project Manager in Monitoring Progress
- 5: Excellent
7.2 points
A description of the project managers role in monitoring progress is present and thorough.
- 4: Good
6.62 points
A description of the project managers role in monitoring progress is present and detailed.
- 3: Satisfactory
6.34 points
A description of the project managers role in monitoring progress is present.
- 2: Less Than Satisfactory
5.76 points
A description of the project managers role in monitoring progress is present but lacks detail or is incomplete.
- 1: Unsatisfactory
0 points
A description of the project managers role in monitoring progress is not present or is inappropriate.
Role of Project Manager in Managing Reports and Documentation
7.2 points
Criteria Description
Role of Project Manager in Managing Reports and Documentation
- 5: Excellent
7.2 points
A description of the project managers role in managing reports and documentation is present and thorough.
- 4: Good
6.62 points
A description of the project managers role in managing reports and documentation is present and detailed.
- 3: Satisfactory
6.34 points
A description of the project managers role in managing reports and documentation is present.
- 2: Less Than Satisfactory
5.76 points
A description of the project managers role in managing reports and documentation is present but lacks detail or is incomplete.
- 1: Unsatisfactory
0 points
A description of the project managers role in managing reports and documentation is not present or is inappropriate.
Role of Project Manager in Health Care Quality and Safety Intiatives
7.2 points
Criteria Description
Role of Project Manager in Health Care Quality and Safety Intiatives
- 5: Excellent
7.2 points
A description of the project managers role in health care quality and safety initiatives present and thorough.
- 4: Good
6.62 points
A description of the project managers role in health care quality and safety initiatives is present and detailed.
- 3: Satisfactory
6.34 points
A description of the project managers role in health care quality and safety initiatives is present.
- 2: Less Than Satisfactory
5.76 points
A description of the project managers role in health care quality and safety initiatives is present but lacks detail or is incomplete.
- 1: Unsatisfactory
0 points
A description of the project managers role in health care quality and safety initiatives is not present or is inappropriate.
Thesis Development and Purpose
5.6 points
Criteria Description
Thesis Development and Purpose
- 5: Excellent
5.6 points
Thesis is comprehensive and contains the essence of the paper. Thesis statement makes the purpose of the paper clear.
- 4: Good
5.15 points
Thesis is clear and forecasts the development of the paper. Thesis is descriptive and reflective of the arguments and appropriate to the purpose.
- 3: Satisfactory
4.93 points
Thesis is apparent and appropriate to purpose.
- 2: Less Than Satisfactory
4.48 points
Thesis is insufficiently developed or vague. Purpose is not clear.
- 1: Unsatisfactory
0 points
Paper lacks any discernible overall purpose or organizing claim.
Argument Logic and Construction
6.4 points
Criteria Description
Argument Logic and Construction
- 5: Excellent
6.4 points
Clear and convincing argument that presents a persuasive claim in a distinctive and compelling manner. All sources are authoritative.
- 4: Good
5.89 points
Argument shows logical progressions. Techniques of argumentation are evident. There is a smooth progression of claims from introduction to conclusion. Most sources are authoritative.
- 3: Satisfactory
5.63 points
Argument is orderly, but may have a few inconsistencies. The argument presents minimal justification of claims. Argument logically, but not thoroughly, supports the purpose. Sources used are credible. Introduction and conclusion bracket the thesis.
- 2: Less Than Satisfactory
5.12 points
Sufficient justification of claims is lacking. Argument lacks consistent unity. There are obvious flaws in the logic. Some sources have questionable credibility.
- 1: Unsatisfactory
0 points
Statement of purpose is not justified by the conclusion. The conclusion does not support the claim made. Argument is incoherent and uses noncredible sources.
Mechanics of Writing (includes spelling, punctuation, grammar, language use)
4 points
Criteria Description
Mechanics of Writing (includes spelling, punctuation, grammar, language use)
- 5: Excellent
4 points
Writer is clearly in command of standard, written, academic English.
- 4: Good
3.68 points
Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of effective sentence structures and figures of speech.
- 3: Satisfactory
3.52 points
Some mechanical errors or typos are present but they are not overly distracting to the reader. Correct and varied sentence structure and audience-appropriate language are employed.
- 2: Less Than Satisfactory
3.2 points
Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) or word choice are present. Sentence structure is correct but not varied.
- 1: Unsatisfactory
0 points
Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice or sentence construction is used.
Paper Format (Use of appropriate style for the major and assignment)
4 points
Criteria Description
Paper Format (Use of appropriate style for the major and assignment)
- 5: Excellent
4 points
All format elements are correct.
- 4: Good
3.68 points
Template is fully used; There are virtually no errors in formatting style.
- 3: Satisfactory
3.52 points
Template is used, and formatting is correct, although some minor errors may be present.
- 2: Less Than Satisfactory
3.2 points
Template is used, but some elements are missing or mistaken; lack of control with formatting is apparent.
- 1: Unsatisfactory
0 points
Template is not used appropriately or documentation format is rarely followed correctly.
Documentation of Sources
4 points
Criteria Description
Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style)
- 5: Excellent
4 points
Sources are completely and correctly documented, as appropriate to assignment and style, and format is free of error.
- 4: Good
3.68 points
Sources are documented, as appropriate to assignment and style, and format is mostly correct.
- 3: Satisfactory
3.52 points
Sources are documented, as appropriate to assignment and style, although some formatting errors may be present.
- 2: Less Than Satisfactory
3.2 points
Documentation of sources is inconsistent or incorrect, as appropriate to assignment and style, with numerous formatting errors.
- 1: Unsatisfactory
0 points
Sources are not documented.
Case Studies of Quality Improvement Initiatives
Over a five-year period the CAHPS RAND Team prepared a series of case studies of quality improvement initiatives undertaken by health plans and health care organizations. The studies provide practical examples of efforts to improve performance on various aspects of patients’ experience of health care as measured by the CAHPS surveys.
Each case study presents a short overview of the steps an organization took in its quality improvement initiative, followed by a more detailed description of specific actions involved in each step. The contents cover:
- Performance issues the organization identified from its CAHPS survey data.
- The strategy and action plan developed to improve its performance in the relevant areas.
- Its experiences in implementing its action plan.
- Resulting effects on its subsequent CAHPS survey results.
Improving Customer Service and Access in a Surgical Practice
This case study (PDF, 998 KB) describes a surgical practice’s successful implementation of a six-step plan to improve customer service and access for its patients. Published by RAND, August 2011.
Improving Hospital Inpatient Nursing Care
This case study (PDF, 604 KB) describes a large acute care hospital’s successful implementation of a six-step plan to improve the emotional support provided to inpatients by the registered nurses and the rest of the nursing staff. Published by RAND, April 2010.
Improving Performance for Health Plan Customer Service
This case study (PDF, 1.2 MB) focuses on the successful quality improvement methods employed by a health plan to improve customer service for its members. Published by RAND, August 2007. Review a summary of this report (PDF, 1.2 MB).
Lopes Write Policy
For assignments that need to be submitted to Lopes Write, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy
The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication
Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.
Important information for writing discussion questions and participation
Welcome to class
Hello class and welcome to the class and I will be your instructor for this course. This is a -week course and requires a lot of time commitment, organization, and a high level of dedication. Please use the class syllabus to guide you through all the assignments required for the course. I have also attached the classroom policies to this announcement to know your expectations for this course. Please review this document carefully and ask me any questions if you do. You could email me at any time or send me a message via the “message” icon in halo if you need to contact me. I check my email regularly, so you should get a response within 24 hours. If you have not heard from me within 24 hours and need to contact me urgently, please send a follow up text to
I strongly encourage that you do not wait until the very last minute to complete your assignments. Your assignments in weeks 4 and 5 require early planning as you would need to present a teaching plan and interview a community health provider. I advise you look at the requirements for these assignments at the beginning of the course and plan accordingly. I have posted the YouTube link that explains all the class assignments in detail. It is required that you watch this 32-minute video as the assignments from week 3 through 5 require that you follow the instructions to the letter to succeed. Failure to complete these assignments according to instructions might lead to a zero. After watching the video, please schedule a one-on-one with me to discuss your topic for your project by the second week of class. Use this link to schedule a 15-minute session. Please, call me at the time of your appointment on my number. Please note that I will NOT call you.
Please, be advised I do NOT accept any assignments by email. If you are having technical issues with uploading an assignment, contact the technical department and inform me of the issue. If you have any issues that would prevent you from getting your assignments to me by the deadline, please inform me to request a possible extension. Note that working fulltime or overtime is no excuse for late assignments. There is a 5%-point deduction for every day your assignment is late. This only applies to approved extensions. Late assignments will not be accepted.
If you think you would be needing accommodations due to any reasons, please contact the appropriate department to request accommodations.
Plagiarism is highly prohibited. Please ensure you are citing your sources correctly using APA 7th edition. All assignments including discussion posts should be formatted in APA with the appropriate spacing, font, margin, and indents. Any papers not well formatted would be returned back to you, hence, I advise you review APA formatting style. I have attached a sample paper in APA format and will also post sample discussion responses in subsequent announcements.
Your initial discussion post should be a minimum of 200 words and response posts should be a minimum of 150 words. Be advised that I grade based on quality and not necessarily the number of words you post. A minimum of TWO references should be used for your initial post. For your response post, you do not need references as personal experiences would count as response posts. If you however cite anything from the literature for your response post, it is required that you cite your reference. You should include a minimum of THREE references for papers in this course. Please note that references should be no more than 5 years old except recommended as a resource for the class. Furthermore, for each discussion board question, you need ONE initial substantive response and TWO substantive responses to either your classmates or your instructor for a total of THREE responses. There are TWO discussion questions each week, hence, you need a total minimum of SIX discussion posts for each week. I usually post a discussion question each week. You could also respond to these as it would count towards your required SIX discussion posts for the week.
I understand this is a lot of information to cover in 5 weeks, however, the Bible says in Philippians 4:13 that we can do all things through Christ that strengthens us. Even in times like this, we are encouraged by God’s word that we have that ability in us to succeed with His strength. I pray that each and every one of you receives strength for this course and life generally as we navigate through this pandemic that is shaking our world today. Relax and enjoy the course!
Hi Class,
Please read through the following information on writing a Discussion question response and participation posts.
Contact me if you have any questions.
Important information on Writing a Discussion Question
- Your response needs to be a minimum of 150 words (not including your list of references)
- There needs to be at least TWO references with ONE being a peer reviewed professional journal article.
- Include in-text citations in your response
- Do not include quotes—instead summarize and paraphrase the information
- Follow APA-7th edition
- Points will be deducted if the above is not followed
Participation –replies to your classmates or instructor
- A minimum of 6 responses per week, on at least 3 days of the week.
- Each response needs at least ONE reference with citations—best if it is a peer reviewed journal article
- Each response needs to be at least 75 words in length (does not include your list of references)
- Responses need to be substantive by bringing information to the discussion or further enhance the discussion. Responses of “I agree” or “great post” does not count for the word count.
- Follow APA 7th edition
- Points will be deducted if the above is not followed
- Remember to use and follow APA-7th edition for all weekly assignments, discussion questions, and participation points.
- Here are some helpful links
- Student paper example
- Citing Sources
- The Writing Center is a great resource