DHA 801 Organizational Change Management
A Sample Answer For the Assignment: DHA 801 Organizational Change Management
Title: DHA 801 Organizational Change Management
Syllabus for DHA 801 — Organizational Change Management Instructor: Dr. Atul Gupta Office Hours: By appointment Phones: Cell: 434-426-2120 Email: [email protected] All written communication must be sent to his VUL email address. You can expect that your instructor will respond to email messages and calls within 24-48 hours. Course Description This course focuses on the study of organizational management theory and organizational models in a variety of settings related to culture, mission, performance, and change management, emphasizing the application of management theory and research. Strategies are presented, examined, and discussed ways to lead an organization forward collaboratively. Organizational Change Management is a four-credit online course consisting of 15 weeks. Course Objectives — At the successful completion of this course, you will be able to: Upon completion of the course, students should be able to: 1. First, analyze the importance of change for organizations. 2. Second, develop critical analytical thinking skills in change management. 3. Third, develop advanced knowledge in organizational change management field scholarship and evidence-based practice. 4. Finally, evaluate why change efforts succeed or fail. 5. Apply an eight-step model for change that includes establishing urgency, forming a coalition, developing, and communicating a vision, empowering others, generating short- term wins, consolidating gains, and anchoring change in corporate culture. 6. Analyze the relative contributions of leadership and management skills to the facilitation of change. 7. Explain how systems, structures, practices, and culture encourage or impede change. 8. Discuss the ways individuals have led change successfully. 9. Present a plan for change in an organization. Course Materials You will need the following materials to do the work on the course. Required Textbooks Kotter, J. P. (1996). Leading change. Boston: Harvard Business School Press. ISBN-13: 978-0875847474 Kotter, J. P., & Cohen, D. S. (2002). The heart of change: Real-life stories of how people change their organizations. Boston: Harvard Business School Press. ISBN-13: 978-1578512546 Both of the above textbooks and case studies for this course are in the Harvard package, which the students can buy for $57.50 using this link: The material required for this course will be purchased through Harvard Business Publishing using the following link: 1 https://hbsp.harvard.edu/import/1002871 University Mission The Virginia University of Lynchburg seeks to recognize the possibilities in every human being and maximize the individual’s gifts within the context of a nurturing Christian environment, which offers students opportunities to develop into capable leaders and scholars. The mission of VUL is to provide a priceless and practical Christian education to its students. Nondiscrimination Policy The Virginia University of Lynchburg does not discriminate based on gender, race, color, religion, age, disability, veteran status, national or ethnic origin, ancestry, sexual orientation, gender identity and expression, or any other legally protected status in hiring and promotion, in the administration of its educational programs and policies, scholarship and loan programs, and athletic or other University administered programs, except as such conditions may constitute bona fide occupational or assignment qualifications. American Psychological Association (APA) Style for Written Submissions Style rules have been created to advance scholarship by establishing a simple set of procedures to increase reading comprehension and enhance the dissemination of knowledge. APA Style is a widely used standard and the accepted style for all DHA courses. DHA students should apply basic APA standards to writing assignments and the final project. It is not necessary to apply APA standards to discussion board posts. Robust and consistent formatting creates a positive first impression of a manuscript, and favorable consideration will be given to written submissions that adhere to basic APA style. Required style elements include Times New Roman typeface, 12-point font size, one-inch margins, indent the first line of every paragraph, paragraphs with three or more sentences, page numbers, a reference page, and a title page with the title, author byline, institutional affiliation, and date. Title pages and text elements should be formatted with the 12-point Times New Roman typeface with no other graphics. APA style should also be used for citations and references; many sources of APA guidelines can be found on the Internet. Page length, line spacing, and bullets: To allow the professor to evaluate student submissions consistently, this course requires uniform single spacing between lines of text and paragraphs. This means that there is no additional spacing between paragraphs or sections. Regardless of the assignment, bullets, inset numbering lists, and outlines are prohibited in course submissions. All observations must be written in the form of complete sentences. Submissions must meet the minimum page length established for each assignment. Other Submission Expectations As this is a doctoral program, it is expected that all submissions contain insightful analysis and be reviewed for spelling, complete sentences, grammar, and punctuation. The usage of grammarly.com for proofreading submissions is highly recommended. All writing and speaking in this program should be professional, courteous, and objective. Submissions must not exceed a Turnitin match rate of 30 percent (lower for case studies), or they may be returned to be rewritten and resubmitted, which will result in a reduced grade. Students are advised to support their observations with supporting documentation and evidence in all writing assignments. 2 Ingredients for Success Carefully read the entire course syllabus. The course syllabus and Moodle assignment descriptions contain most of the information pertinent to written assignments. Other assignmentspecific details will be delivered at the scheduled Zoom videoconferences. In addition, the syllabus allows you to keep abreast of general expectations related to the DHA program and this course. Familiarize yourself with the Moodle learning management environment and learn how to navigate the program’s essential functions. YouTube has tutorials on Moodle basics. Once you learn Moodle basics, retrieving announcements and posting assignments can be performed more efficiently. It is highly recommended that students learn how to perform these functions before class begins. Regularly check the Moodle course page for assignment deadlines and announcements for new information. One of your initial assignments will be to post your introduction on the Moodle discussion board for this course. More about discussion board expectations are written in your weekly Moodle assignment summaries. You will need to access and purchase the course pack from Harvard Business Publishing. Microsoft Word must be used for all assignment submissions to the Moodle dropbox. You will need a computer to word process your articles, access Moodle, and access the weekly Zoom videoconferences. Each student needs to obtain a functional webcam (camera) with a built-in or separate microphone to participate in Zoom meetings. Each student’s video camera must be turned on for the duration of each Zoom meeting. Late Assignments Requests to submit late assignments must be made before the assignment is due. Generally, permission to submit late work is only granted in extreme family or personal circumstances, not because the student failed to submit the work in a timely fashion. Any late assignment without prior approval or beyond the granted deadline will earn a score of zero. Research methods Business Source Complete is a powerful search engine provided to the students of the DHA program and may be accessed through mydha.vul.edu. Supplementing your submissions with research is encouraged in all your writing assignments. Graduate students must be able to search the more academically oriented literature, sift through helpful (and not so useful) information, analyze, synthesize, and report their collection results. In addition, all intellectual contributions cited in your DHA articles need to be attributed appropriately. The use of Wikipedia or other online encyclopedias for graduate-level papers is inappropriate. Aside from the uneven quality of the information found in these sources, the real issue is that the information presented in these sources is an unacceptable shortcut for the graduate student. Similarly, it would help if you were cautious in using information from newspaper and magazine articles. Plagiarism and Turnitin Plagiarism Checker The Turnitin Plagiarism Checker is an internet-based detection service that encourages academic integrity and original writing. Students are required to consent to the End User License Agreement (EULA) and Turnitin review for all assignments posted or placed in drop 3 boxes on Moodle. The Virginia University of Lynchburg is committed to helping students understand the seriousness of plagiarism, which is defined as using the work and ideas of others without proper citation. The University takes a strong stance against plagiarism, and students found to be plagiarizing are subject to discipline under the academic code of conduct policy. If you copy phrases, sentences, paragraphs, or whole documents word-for-word, you commit plagiarism. If you paraphrase by only changing a few words, you must identify the author; if not, you plagiarize. Please keep in mind that this type of identification applies to Internet sources and print-based sources. Copying and pasting from the Internet constitutes plagiarism without using quotation marks and acknowledging sources. For information about citing your sources, refer to APA style standards on citation and references. Keep careful track of the paraphrases and quotes of your sources in your notes, so they are not carelessly presented as your own. If you write without acknowledging the sources of your ideas, always be aware that you run the risk of being charged with plagiarism. Acts of plagiarism violate the University’s Academic Code of Conduct. The course professor will review matters of suspected plagiarism and notify the student in writing of the specifics of the charge and the sanction to be imposed. Possible sanctions include grade penalties, suspension, and dismissal from the University. Academic integrity The Virginia University of Lynchburg is committed to maintaining academic quality, excellence, and honesty. The University expects all members of its community to share the commitment to support this essential component of a quality educational experience. Therefore, students are expected to read and follow all policies, procedures, and program information guidelines contained in publications; pursue their learning goals with honesty and integrity; strive to adhere to course expectations; observe a code of mutual respect in dealing with peers and other stakeholders; keep official records updated and meet financial obligations on time. Similarly, the University expects its students to pursue their education free from fraud and deception. Academic dishonesty undermines this objective and takes many forms: cheating, falsifying credentials, plagiarizing, falsifying documents, submitting the work of others as your own, submitting your previously used assignments, facilitating acts of dishonesty by others, and tampering with the academic work of other students. Students not practicing good academic citizenship may be subject to disciplinary action, including suspension, dismissal, or financial holds on records. Grading and Evaluation On all activities, you will receive a numerical grade of 0–100. Assignment scores are posted in the Moodle grade book, and the final course grade will be published in the student portal of myDHA. You will receive a score of 0 for any work not submitted. Your final grade in the course will be a letter grade. Extra credit assignments are not available, except when bonus posts are offered to the entire cohort on the discussion board. To receive an acceptable grade, every student should complete all assignments on time and follow the instructions. Course Participation and Writing Scores for Final Grade • Participation on discussion board and Zoom meetings • Case analysis reports (3) • Final project 4 200 points 300 points 400 points Total Points 900 points You must earn a letter grade of C or higher on the weighted average of all assigned course work (e.g., discussion board posts and Zoom participation, case reports, and final project) to receive credit for the course. In addition, DHA students must maintain a B average overall to remain in good academic standing. Letter grade equivalents for numerical grades A = 9 0 – 100 B = 8 0 – 89 C = 7 0 – 79 D/F = B e l o w 69 Course Assignments Your emerging competence will be evaluated through the following course writing assignments: Discussion Board Assignments (Moodle) — You will participate in at least two online class discussion forums each week, one of them as the presenter and as a responder. All discussion forums take place asynchronously on the Moodle class Discussion Board. Online discussions provide an opportunity for you to interact with your classmates. During this aspect of the course, you will respond to prompts that assist you in developing your ideas, sharing those ideas with your classmates, and providing critical feedback to their posts. Discussion board interactions promote the development of a community of learners, critical thinking, and exploratory learning. Please participate in online discussions as you would in constructive face-to-face discussions. You are expected to post well-reasoned and thoughtful reflections with appropriate references to your readings. You are also expected to reply to your classmates’ posts respectfully, professionally, and courteously. Any late submission of discussion post(s) will earn a score of zero for the week. The discussion board for the current week will be removed as soon as the following week becomes current. Therefore, it would be best to stay on schedule for these postings. The Case Write-Up — As a member of this course, you will demonstrate your ability to review and assess various business situations based upon cases. These cases will vary in nature, length, and content. Don’t fall into the trap that a case only has a specific chapter theme or problem. Many problems exist in all these cases. While we will focus on a particular theme when we discuss the case, all themes must be identified to understand how they impact the theme being discussed. The write-ups will be slightly different from what you may have done in other courses. These write-ups should be typed, one-inch margins on all sides; 12 pt. Times New Romans; page numbers; single-space typed; and two pages (maximum length). This is not to be a review of the case. In this write-up, you need to be extremely specific. You should not repeat any of the case detail. The format of this case analysis should have the following headings: Problems/Issues; Possible Solutions; Recommend Solutions; and Expected Outcomes. These write-ups are designed to be executive decision documents written so that your immediate report-to would be able to read, understand, and implement your decision. Each student will complete three case write-ups during the time of this course. You are only allowed to submit three cases write-up. Any late case submission without prior approval or beyond the granted deadline will earn a score of zero. 5 Final Project — Your final assessment will be a paper that allows you to synthesize and demonstrate what you have learned in this course. Your paper should be ten pages in length and follow the guidelines provided on Moodle through a video titled Final Paper. In addition, be sure to follow accepted research approaches and citation format (APA). A full description of the project and its requirements will also be discussed during Zoom meeting after week 7. Tentative Schedule The following schedule is being provided as a guide to the course structure. This is a tentative schedule, and changes may be made to the plan throughout the term. If changes are made, announcements will be posted on the Moodle site for this course. Date: Reading Assignment Week 1 Introduction to Change Management Leading Organizational Change Week 2 Leading Change by Kotter Week 3 Week 4 Leading Change by Kotter Week 5 The Heart of Change by Kotter (Steps 1 thru 4) Week 6 The Heart of Change by Kotter (Steps 5 thru 8) Week 7 Write up Case Assignment (Due by 11:59 pm on Sunday on Moodle) Case: Boldly Go: Character Drives Leadership at Providence Healthcare Case: Carolinas HealthCare System: Consumer Analytics Week 8 HBR’s 10 must-reads on Change Management (Vol. 1) Week 9 HBR’s 10 must-reads on Change Management (Vol. 2) Case: The Coronavirus (COVID-19) Pandemic and the Global Economy (A) 6 Zoom Meeting Assignment Week 12 Week 13 & 14 Week 15 Case: GlaxoSmithKline: Sourcing Complex Professional Services Challenge of Change: Note Case: Surviving SAP Implementation in a Hospital 7 Discussant Note – Oberoi Hotel Main Problems: • • Location of hotel causes light sleeping guests to be unsatisfied with their stay due to a distant train whistle at odd hours of the night Current Oberoi standards of customer service were executed, but still did not satisfy the guest completely Solutions to main problems Oberoi wants to be the standard for excellence within the hotel industry. This mindset of being the best is prevalent throughout the culture created at Oberoi hotels, but there can always be room for improvement. In this instance, a train whistle approximately one mile away from an Oberoi hotel caused a light-sleeping guest the inability to rest and prompted the guest to terminate his stay early. While the staff and management went to great lengths to accommodate the guest, the result was unchanged and the customer was ultimately unsatisfied with the stay. Knowing that A.) The hotel location cannot be moved without significant cost, B.) The train cannot be avoided or rerouted in any way, and C.) Similar guests who are light sleepers, or want to ensure they get a peaceful night of rest, may wish to stay at this Oberoi hotel location in the future, Oberoi should immediately invest in better soundproofing the rooms at this location. The lower cost option here would be to soundproof a handful of rooms currently available and create a service check for guests upon arrival; guests can note if they are a known light sleeper and book those soundproofed rooms straightaway, or the staff can offer these rooms to guests if the guest finds they cannot remain asleep due to the train. Alternatively, and for greater cost, would be to soundproof the entirety of the rooms at this Oberoi hotel location. This solution would prevent future guests from having this sleeping complaint and ensure a more comfortable stay at this location. This solution would also negate any changes needed to be made to the customer service from the staff at this hotel, since this prevention will be in place from the start. Guests will not have to worry about a distant train whistle and Oberoi can worry about the possibility of this issue arising never again. Recommended Solution: Oberoi is a very successful, international hotel chain, meaning their high-end hotels and topnotch service for guests drive in affluent guests from all over the world. Costs for renovating one hotel would not be a problem for a company so focused on giving the highest customer satisfaction possible. I recommend Oberoi soundproof all of the rooms at this location, preventing further complaints of the distant train whistle from light-sleeping customers. This prevention will not require any changes to Oberoi’s customer service and will prevent similar complaints/termination of stay at this location going forward. The best possible stay that a guest can have at an Oberoi hotel means going to greater expectations and quality, including solving problems before they arise. Outcome Expectation: I expect guests will not complain about the train whistle ever again, if Oberoi follows the suggested solution. All types of sleeping guests will be able to rest comfortably. This mitigation of a problem will allow the staff to focus on the guest(s) better and maintain the high standard of customer service. Oberoi will see an increase in customer satisfaction and fulfillment of stay if all guests can rest without distraction. If used as a marketing point as well, this hotel location may even see an increase in bookings going forward. After Oberoi takes these strides, they will be viewed as a company determined to give the guest the best possible stay, going above and beyond expectations, and as a company committed to guest satisfaction. Discussant Note – Amazon in 2019 Main Problems: • • Amazon continues to face scrutiny over employee pay, management, and working conditions. While minimum wage was raised for some employees in late 2018, many employees are overworked and underpaid, despite years of record profits for Amazon. Government officials are actively targeting Amazon for not paying enough taxes, if any at all are being collected. Calls for heavier taxation on the company are growing. Solutions to Main Problems: Amazon has seen substantial growth in its revenues over the past five years, despite criticisms and set-backs. Now that the spotlight of public opinion is upon them, Amazon can do a few things. First, securing a livable wage for all of its employees would immediately remediate public outcry of inhumane labor practices. Payment can differ based on location of employment, since Amazon plants/warehouses are located in many different places. Offering payment like this will also drive more available employees willing to work for Amazon, thus improving the company’s public opinion and workforce in one. Secondly, Amazon could pay its taxes just like every other company does in America. Since more and more government officials are calling for a great amount of taxation on the giant, Amazon could avoid being in the spotlight by simply paying its fair share in this regard, especially since it continues to be a successful company yearby-year. Finally, in the conversation of taxation, Amazon could setup/fund a charitable foundation to benefit the community while also being tax exempt, or giving to charities would be fine as well. All of this would greatly improve public opinion and less government conversation towards Amazon’s financials. Recommended Solutions: I recommend Amazon do two things: pay it working the living wage needed to survive within normal working hours, and pay the necessary federal income taxes. For employee payment, this may be a different amount depending on the location of the workplace, but ensuring the employees are taken care of in a fast-paced environment will reduce public outcry and improve employee loyalty and moral. For taxation, the biggest complaint is ‘Amazon not paying their fair share’ by government officials. Paying what is due will negate all of this conversation, decrease the chance of government regulation of Amazon specifically, and avoid any kind of tax exemption cost/loophole by creating a charity fund or donation fund. These two things would allow for Amazon to continue being the successful tech giant outside of heavy public scrutiny. Solution Expectations: I expect Amazon to be the continuous tech giant through the years, paying its numerous employees enough and paying taxes just like any other business in America would. Public outcry would be stifled, government officials would turn their attention away from this business, and Amazon can move forward. The cost to do these things may appear high from where Amazon currently is, but taking these measures will ensure company longevity and Amazon will be held in higher regard from the public.
