BHAFPX 4102 Assessment 2 Emotional Intelligence
A Sample Answer For the Assignment: BHAFPX 4102 Assessment 2 Emotional Intelligence
Title: BHAFPX 4102 Assessment 2 Emotional Intelligence
Naturally, an individual facing numerous situations in life would try to devise options that would aid them in countering their situations. Emotions are some of the strongest sources of information as they tend to significantly influence the thinking of people, behavior, and communication that an individual would adopt (Codier & Codier, 2017). The successful response that a person would have towards a situation relies on their emotional intelligence. People would always try to satisfy their needs through various means where they tend to be driven towards applying all the factors that would allow them to achieve the need. Therefore, emotional intelligence allows a person to understand and manage their emotions as well as the emotions of the people around them. The purpose of this assignment is to discuss the role of emotional intelligence in the situation described at Vila health. Later, I will evaluate my own emotional intelligence and its role in the work of healthcare leaders in the healthcare organization.
Dimensions of Emotional Intelligence
In the Vila health simulation, Christina Robledo and the two nurses demonstrated the effect of emotional intelligence on healthcare delivery. The conversation relays more information about misunderstandings and compromised relationships among the three healthcare workers. Indeed, their replies show they do not have a common interest or goal towards meeting the desired patient outcome.
Christina’s comments affect the teamwork and collaboration in offering healthcare services. The two nurses understand that the inclusion of the doctors to make the adjustment in Maud’s case would be effective in improving his safety. However, Christina feels she is qualified in the field, and the nurses should not be telling her what to do with the patient. At first, Christina’s reply was rude, and she did not value the additional information that the two nurses were proposing to ensure patient safety. In case anything happens to the patient, all the nurses would be blamed, even though Christina would take much of the blame. Understanding each one’s opinion plays an imperative role in the healthcare system. For instance, it allows people to join the brain in solving or deciding an issue that involves a patient. However, when such measures are compromised, the patient would suffer an increased risk to health.
Christina replies that “I do know what I am doing” this phrase has been the genesis of many problems in healthcare. The statement implies that one is a professional and can meet the patient outcome alone. In cases where each healthcare professional thinks that their methods are the correct ones, patients tend to suffer the most. The healthcare setting is complex, such that incorporating ideas from more than one professional tends to define the desired outcome, as explained by Pérez-Fuentes et al. (2019). A better culture in healthcare is defined by unity in healthcare delivery. For example, in the surgery room, the main surgeon is the most skilled in operation, yet teams of nurses surround them to ensure the success of the process. Therefore, teamwork is an essential tool in delivering quality healthcare, and it starts from understanding one’s emotions and other people around.
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Social skills are one of the key elements lacking in this scenario. Nurses who have better social skills are the best communicators. They take time to think before replying to their colleagues and are cautious about giving a reply that would not make them feel less important (Amini et al., 2019). These nurses are open to hearing both good news, where they turn to their team to gain support and decide on the best action to take in such a scenario. However, in the case provided, Christina has poor social skills. She wants other nurses to hear her out and implement what she has to say, while on the other hand, she belittles the nurses when they try to join in delivery care to Maud.
Another element of emotional intelligence lacking in the scenario is empathy. Christina does not think how the nurses would feel about her replies. Worse still, she does not feel remorseful and even says sorry for her bad replies (Pérez-Fuentes et al., 2019). Instead, she went ahead to ask the nurses to implement a practice that the organization had not ratified. Nurses with a high sense of empathy can put themselves in someone’s situation. They take part in developing the people on their team and challenging the types of people who mistreat others. Again, they listen to those who need to be listened to. These are some of the significant features lacking in the scenario.
The scenario would have turned out differently if Christina had demonstrated a high sense of empathy and social skills. Ana and Faith could have played a significant role in treating Maud. Christina would as well find a platform to teach Ana and Faith the reason behind her making such decisions about the patient. The three would form a better team and collaborate in offering healthcare to patients at the facility. The quality of the healthcare unit depends on the collaboration and unity of the healthcare professionals as they are directly in touch with the patients (Farmer et al., 2020). Again, the initial better reply from Christina would have improved the communication between the three for a better result for the patients. Therefore, demonstrating emotional intelligence in the healthcare setting is imperative for safety and quality of care.
Emotional Intelligence on Self-Evaluation
In my interaction with others, I enjoy hearing the opinion of other people and developing a positive coexistence within my team. I always support the application of vibrant and detailed terms within my conversation to inspire my team to learn. In many scenarios, I am fond of using simple terms in describing complex situations to allow everyone in my team to learn a concept. I always believe that the complexities of the terms affect levels of understanding, thereby raising anxiety within my team. However, simplifying terms heightens the level of understanding, thus giving them time to store the concepts learned in both their long-term and short memories. This method also allows me to ask questions because of the high level of understanding people develop from my explanations. This draws their feelings to learning something new as they feel motivated to understand a concept.
Working on increasing my emotional intelligence has greatly affected my self-management, which further aids me in countering life challenges. This has allowed me to design my self-motivation and effective communication skills that would be effective in developing my social network and heighten my ability to learn from others. People often learn the traits of emotional intelligence from their trainers. Therefore, I believe that leaders can greatly affect the expansion of their team’s emotional intelligence and self-esteem. I support the motivation of others to learn as it forms the basis of collaboration and teamwork.
On many occasions have been able to control my emotions when dealing with others. Developing a positive emotion towards others is a source of motivation that pushes people to collaborate. The level of motivation I give when dealing with others allows them to expand their thinking on complex situations that require people to decide on their right states of mind. This stems from the fact that significant motivational behavior positively affects the learning behavior of other people. For instance, in my dealing or relationship with other people, I have the habit of expounding how a subject is simple by applying simple terms. This process has been effective in raising the self-esteem of other people, thus allowing them to fit within society.
In my dealings with others, I always appreciate positive change towards achieving high performance. This starts from the change of attitude. People without a positive attitude towards a situation would always perform poorly. This might be coming from the strategies applied to motivate them. Again, the environment that does not favor the adaption of others limits their ability to thrive. From the level of emotional intelligence, other people would be able to reason out and have a way of registering a high performance. Therefore, I tend to focus on motivating people to trigger their enthusiasm regarding all activities.
Social skills are one of the elements of emotional intelligence that are strong within me. I thrive on building better relationships within my team and ensuring a better understanding of my cycle. I trust that a motivated person would have all their efforts inclined towards exercising their full potential, time, and energy in performing their assigned tasks. My social skills allow me to include various simple activities that aid in motivating others to adopt a specific behavioral change towards a common goal. A positive behavioral change would always allow people to love the act of learning and would exercise all their energies towards the process of learning. This positively affects the performance and the development of their reasoning ability. For example, I would make people feel a sense of belonging to allow them to participate fully in an intended discussion.
I am empathetic and would always go out of my way to put the feeling of my team above mine. Empathy is a strategy that lays much focus on the adaptability of people. The strategy ensures that people remain motivated and develop a high sense of emotional intelligence. Despite my role in motivation, I also have a significant objective in structuring the emotional intelligence of other people. I feel obligated to build a profound comprehension of others so they can communicate without raising tension among themselves. I always listen cautiously to what the people are imparting, whether verbally or non-verbally. For instance, when a person raises a question over an idea unclear to them, I always apply my best listening abilities to answer their questions. Again, I do not feel offended when another person reacts to my point negatively but offer them a platform for discussion and understanding of the concept.
Showing other people that their inputs are important would always inspire them to focus on themselves as it symbolizes high self-esteem. For instance, I can decide to let us form a small discussion group where I will present my opinion and motivate others to present theirs. We would then react to each other’s opinions on the selected topic. This kind of presentation raises the confidence of others that does not only give them a chance to raise their self-esteem but also heightens their worth within the group. Connecting with others in conversations allows them to examine their thoughts and think critically before talking. This would support their certainty and resolve difficulties, not forgetting the pack of confidence that we would gain. Hence, a powerful relationship augments the listening abilities of people that further makes discussion enjoyable.
Impact of Emotional Intelligence on Health Care Leaders
The need to improve the safety and quality within the healthcare setting prompts stakeholders to invest in all possible measures that could affect patient outcomes positively. For instance, organizing seminars for healthcare professionals to understand the impact of communication on patient outcomes is an intervention aiming to streamline the healthcare sector (Farmer et al., 2020). The need to manage the emotions of healthcare professionals and direct them to the success of healthcare is a top priority in healthcare organizations.
Dimensions of Emotional Intelligence
Self–awareness is an essential ingredient required of healthcare leaders. This is the ability of healthcare leaders to recognize and understand their moods, drives, and emotions. Understanding other employees is a tool that healthcare leaders use to understand their feeling about others (Farmer et al., 2020). The Healthcare sector requires a leader who would be cautious about their words and manage employees’ feelings. The leader influences the correct state of mind among employees as they would develop a system that incorporates the welfare of all workers within the healthcare setting.
Self–regulation is another dimension of emotional intelligence required among healthcare leaders. On many occasions, employees, especially new healthcare workers, would perform clinical activities to a lower level (Pérez-Fuentes et al., 2019). These occurrences might be annoying and might trigger an emotional response from a leader. These talks do not solve the situation but complicate the situation by lowering the self-esteem of the new team. Therefore, healthcare leaders must develop a high sense of self-regulation, allowing them to develop new healthcare workers instead of blaming them for errors.
The motivation domain of emotional intelligence allows healthcare leaders to motivate their followers to learn and equip them with new skills required in the healthcare system. It also helps leaders create a favorable environment among followers that motivates them to learn. The learning process should change the opinions of healthcare workers regarding some of the various ways they can apply to meet patient outcomes (Codier & Codier, 2017). Motivation would allow workers to raise their interest in implementing a new evidence-based practice. Again, it raises their confidence to decide on a healthcare intervention by intensifying their individual study on the subject. Such discernment will aid the employees in being observant and concentrating on clinical concepts.
Empathy is critical in managing a successful team or organization. Leaders exhibiting a high sense of empathy have the ability to put themselves in everyone’s situation. They inspire and develop people within their team (Codier & Codier, 2017). The respect they gain from their team comes from the better connection they develop with other employees. These leaders would sit down with the followers to help solve their social problems that might not be connected with the success of an organization. However, they believe that an employee can give the best outcome when they are stress-free.
Relationship management is the connection that a leader develops with the employees. While leaders are required to direct the human capital toward meeting a common goal, they have an obligation to bond with their followers (Cox, 2018). The harmonious connection between the leader and followers improves their communication skills and supports the development of a better organizational culture. These are essential factors that allow a leader to have power and authority over their employees.
Impact of Emotional Intelligence on Relationships and Communication Effectiveness in Healthcare Organizations
Workers with a higher level of understanding are more daring and cautious in the talks. They are more likely to come up with creative ideas related to solving human problems than employees who do not acquire a substantial level of emotional intelligence (Roth et al., 2019). These people are able to hold communication by balancing the moods of the people involved in their teams. The high emotional intelligence thus allows a person to coexist with others with diverse moods.
In the case involving the two nurses and Christina Robledo, Faith could have realized that Christina was not in a good mood as her talks showed that she has been going through something but was unable to open up and talk (Codier & Codier, 2017). While the main objective was to offer better service to the patient, the two nurses could not have walked away but engaged Christina on the issues she might be going through. Such kinds of conversation would allow Christina to open up and feel that Anna and Faith are able to fit in her shoes. The two nurses could have started by listening to Christina’s explanation and engaged in communication that would not trigger moods but allow each of them to agree on the option of calling a doctor to make adjustments to the patient.
Vila health employee exhibits a general culture of compliance and unity among the two nurses. They feel that acting on their own would affect the desired quality. This culture prompts the two nurses to correct Christina by asking her to seek adjustment from the doctor because Maud’s gases were abnormal. On the other hand, Christina feels that the patient’s bed should be elevated to 30 and 45% as part of the VAP bundle. However, the two nurses are also aware of this intervention but would wait for official communication and training on the intervention to apply it to patients. These scenarios show that the nurses comply with the set regulation at the clinic despite a discordant approach to these issues affecting the clinic.
Generally, emotional intelligence helps in managing the conversation between two different parties. It allows tolerance between two different people and results in a better outcome in terms of understanding each other’s opinions. Emotional intelligence defines the development of networks that allow people to develop mentally and socially (Farmer et al., 2020). Certain personality traits are necessary as they better equip individuals, placing them in a better position to hold and lead better conversations. Healthcare leaders can manage organizational conflict by supporting and training healthcare workers on emotional intelligence. On various occasions, people would always have different views or opinions on issues.
Impact of Emotional Intelligence on Cultural Competence
Excellent cultural performance has a positive impact on the safety of the patient. A better culture developed within a clinic would rally all the healthcare workers toward meeting a common goal (Oyewunmi, 2018). A better organizational culture supports quality and safe healthcare delivery. Emotional intelligence allows healthcare workers to communicate effectively with people from diverse cultures. The healthcare setting is diverse in nature as it has employees from different cultures. In such a setting, there is a need to invest much in better communication and have a better choice of words to reduce employee conflict.
How Emotional Intelligence Promotes Teamwork and Collaboration
Emotional intelligence is an important factor used in team communication and conflict resolution. It allows nurse leaders to correlate team performance as the quality of the teamwork affects effectiveness and quality of care. When teams communicate effectively, members will tend to share information succinctly and openly, which aids in developing an interdisciplinary team (Farmer et al., 2020). In such an environment, patient care would be high, with minimal errors and low instances of team conflict. Teamwork and collaboration are inadequate in Vila health clinic, as evidenced by the communication among the workers. Emotional intelligence could help Christina communicate effectively with their colleagues for a better patient outcome.
Conclusion
Emotional intelligence has a great role in healthcare organizations as it affects patients’ quality and safety. The conversation between Christina and the two nurses has shown how poor communication can affect the team’s unity. Collaboration and teamwork are a feature of an effective team. All healthcare workers need comprehensive training on emotional intelligence to adopt a better communication culture that supports the success of better patient outcomes.
References
Amini, M., Nabiee, P., & Delavari, S. (2019). The relationship between emotional intelligence and communication skills in healthcare staff. Shiraz E Medical Journal, 20(4). http://eprints.iums.ac.ir/id/eprint/14776
Codier, E., & Codier, D. D. (2017). Could emotional intelligence make patients safer?. AJN The American Journal of Nursing, 117(7), 58-62. doi: 10.1097/01.NAJ.0000520946.39224.db
Cox, K. M. (2018). Use of emotional intelligence to enhance advanced practice registered nursing competencies. Journal of Nursing Education, 57(11), 648-654. https://doi.org/10.3928/01484834-20181022-04
Farmer, J., Mistry, M., & Jainer, A. K. (2020). Emotional Intelligence for Healthcare. Sushruta Journal of Health Policy & Opinion, 13(1), 26-27. https://doi.org/10.38192/13.1.8
Oyewunmi, A. E. (2018). Normalizing difference: Emotional intelligence and diversity management competence in healthcare managers. Intangible Capital, 14(3), 429-444. http://dx.doi.org/10.3926/ic.1050
Pérez-Fuentes, M. D. C., Jurado, M. D. M. M., & Gázquez Linares, J. J. (2019). Explanatory value of general self-efficacy, empathy and emotional intelligence in overall self-esteem of healthcare professionals. Social Work in Public Health, 34(4), 318-329. https://doi.org/10.1080/19371918.2019.1606752
Roth, C. G., Eldin, K. W., Padmanabhan, V., & Friedman, E. M. (2019). Twelve tips for the introduction of emotional intelligence in medical education. Medical Teacher, 41(7), 746-749. https://doi.org/10.1080/0142159X.2018.1481499