BHA FPX4104 Assessment 3 Organizational Communication Plan
A Sample Answer For the Assignment: BHA FPX4104 Assessment 3 Organizational Communication Plan
Title: BHA FPX4104 Assessment 3 Organizational Communication Plan
BHA FPX4104 Assessment 3 Organizational Communication Plan
Analysis of the data:
The data from this scenario comes from patients who have been in opting for the services of Metropolitan healthcare. The data results are on patients who have been clients at the institution for the last years, implying that the information given about the organization reflects the issues affecting the healthcare center (Manzoor et al., 2019). One of the data sources that I would consult for my analysis is the patient reviews recorded at the institution over time. The patient review platform contains data on the patient opinion about their feeling regarding the services at the institution.
The data plays a significant role in analyzing the issues affecting the clinic. The data shows a loophole in the management that needs effective assessment. The data from the clinic shows challenges affecting various departments in the office. The patients cannot ask their providers questions because a poor communication system developed between the clinic and the healthcare provider (Mohiuddin, 2020). The patients also face difficulty making appointments defining a poor channel linking patients and healthcare professionals. The main theme emerging from the data is the poor patient satisfaction running in all departments at the clinic.
Addressing these issues would positively impact the current communication problems affecting the clinic. Metropolitan Health will not meet its mission and vision if the current patient satisfaction issues are not met. The data points to a poor system that hinders the patients from solving their current issues (Manzoor et al., 2019). Addressing the cited issues from the Metropolitan Health center would effectively resolve the cited problems and direct the clinic to the desired outcome.
Communication Best Practices
Patient satisfaction is essential and each hospital should work towards it as they define the quality of care. Patient satisfaction leads to enhanced patient. Achieving patient satisfaction relies on the association between the patient and the healthcare provider. Addressing each patient on an individual basis allows the patients to feel a sense of belonging. This connection will enable them to share important information that could assist in delivering care (Mohiuddin, 2020). Again, the healthcare providers should develop clear communication that allows patients to understand what they expect. These are some of the best practices that heighten the satisfaction of patients.
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The current issue affecting Metropolitan Health needs an effective solution. The management at the clinic needs a clear overhaul of the communication system. The relationship between the staff and patients is poor, leading to poor service delivery (Manzoor et al., 2019). Therefore, in this case, the healthcare professionals at Metropolitan Health need effective customer satisfaction training. The staff at the clinic are at the center of the solution to these problems as they should develop a culture of a good communication system with patients.
Stakeholders
Nurse managers, frontline workers, and the leadership team are at the center of solving these issues. Nurse managers train other nurses to develop a better relationship between them and nurses. Frontline workers heighten the service delivery and create a first impression on the patients at the clinic (Manzoor et al., 2019). The leadership team would focus on creating a better culture that allows healthcare works to value their communication with the patients. The limited communication with the stakeholders would increase the resistance to change.
Communication Strategies
The communication plan at the clinic would trigger the current issues affecting the quality of health care delivery at the clinic. The plan allows both patients and healthcare workers to receive communication timely as this would heighten the ability of the company to meet its desired outcome (Myszewski & Sinha, 2019). Developing a communication platform where the patient could table their opinion on the desired services. Becoming a leading healthcare provider in research and clinic practice requires a system allowing a clinic to collect patient data. The communication plan would be evaluated through the patient survey and the positive comments that cite improving patient satisfaction.
Conclusions
A communication plan is essential in offering desired quality healthcare. A healthcare organization that cannot meet the needs of its patients cannot meet its missions and vision. However, developing a culture of harmonious coexistence between patients and staff affects the positive outcome.
References
Manzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019). Patient satisfaction with health care services; an application of physician’s behavior as a moderator. International Journal of Environmental Research and Public Health, 16(18), 3318. https://doi.org/10.3390/ijerph16183318
Mohiuddin, A. K. (2020). An extensive review of patient satisfaction with healthcare services in Bangladesh. Patient Experience Journal, 7(2), 59-71. doi: 10.35680/2372-0247.1415.
Myszewski, J. M., & Sinha, M. (2019). A model for determining the value of patient satisfaction in healthcare. Business Process Management Journal. https://doi.org/10.1108/BPMJ-03-2019-0123