Benchmark-RFI for EHR Vendor
Many healthcare organizations have increased their use of electronic health record (EHR) systems as a result of their goal to offer high-quality care. To put it another way, most healthcare institutions have implemented EHR systems to improve patient information management in this technological age. EHR systems are designed to capture and retain patient information or data in secure databases while allowing healthcare practitioners and other healthcare workers to access it. The EHR system is a great replacement for the time-consuming and difficult-to-manage paper-based storage. The EHR system is a well-managed workflow redesign that aids in increasing efficiency, improving healthcare safety and quality, and removing roadblocks from existing workflow systems (Boland et al., 2019). As a result, the EHR system has the potential to improve care coordination. Healthcare organizations must identify competitive vendors who are devoted to offering the finest customer service in order to receive an effective EHR system. After-sales services, such as initial maintenance support, should be provided by the vendors. Healthcare organizations must always undertake vendor assessments before purchasing an EHR system to verify whether the vendor can provide appropriate solutions that can support specific healthcare operations. The goal of this assignment is to outline the factors that should be considered while evaluating EHR vendors.
Description of the Business
NextGen Company is one of the companies that develops and sells electronic health records (EHR) systems and other healthcare software. With its EHR systems, the company services over 155 000 physicians. NextGen develops software specifically for ambulatory practices (Alzu’bi et al., 2021). Furthermore, the organization has a stronger position with small and medium-sized businesses. The company’s major focus is on providing client-server systems with a variety of clinical material for various specializations. NextGen focuses on the healthcare market, developing and selling practice management systems and electronic health records (EHR). Different hospitals and other healthcare facilities can use the company’s financial management, population health, and clinical solutions. Every healthcare organization need new systems to help them improve the efficiency of their medical delivery services. The new EHR system will ensure that healthcare data is managed efficiently, resulting in better healthcare results (Wang & Song, 2018). In addition, the new EHR system is required to improve the management of the growing number of patients in healthcare systems and to reduce the amount of errors that occur frequently during the delivery of healthcare services.
The Importance of a Vendor Evaluation and Rating Scale in the RFI Process
The commercial process of gathering written information about alternative suppliers’ capabilities is referred to as a request for information (RFI). The RFI for the EHR system procurement includes a format of methodologies that can be used in comparison processes. The RFI process for purchasing an EHR system will include determining the buy process’s aim and summary, determining the timeframe for delivering the newly designed EHR system, presenting storyboards or screenshots, analyzing the deliverables, and determining the bare minimum required (Hossain et al., 2019). Furthermore, the RFI will include a thorough examination of the criteria to be employed as well as any bonuses that may be offered during the process. Finally, the RFI process will determine the payment terms as well as any potential perks associated with the overall process.
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The vendor evaluation will include a review of previous client comments as well as a determination of the efficacy of the EHR systems they have created. In addition, the vendor will be assessed based on the proposal’s preliminary examination. Finally, in the evaluation process, performance value will be an important or critical signal. The rating system will be based on the quality of performance, the lead time, the costs for the various services offered, and the timeframe for delivery.
The architecture, functionality, and design of a health-care information system
Relevance to Health-Care Practice
Record services, user interface, terminology services, and the clinical decision support system are all components of the healthcare information system architecture (EHR). The user interface is an important part of an EHR system that should be thoroughly examined before purchasing the full system. The user interface frequently makes it easier for users to submit patient data. The user interface, in particular, primarily provides inputs to the CDSS, such as recording of the prescribed prescription and observed findings. Aside from displaying advisories, alerts, and clinical guidelines to system users in a prescribed format on behalf of the CDSS, the user interface also has another function. Record services are used in the maintenance of patient health records as part of the system design. Record services include data entry into health records, as well as accessing and searching for healthcare records. Terminology services are used to handle terminology resources directly from the system architecture. Installation and updates, querying concepts, relationships, and reference sets are all part of the terminology architecture. All of the following components are used in healthcare systems to capture patient information and analyze data to identify the best methods to take in the delivery of healthcare services. The clinical decision support system assists with research, administrative reporting, security, and healthcare service certification.
How the EHR Aids Care Coordination, Interoperability, and Collaboration
Electronic Quality Control Measures
Various healthcare professionals, such as physicians, nurses, pharmacists, and clinicians, have access to the EHR system. As a result, it improves care coordination; for example, information about patients may be accessed by a variety of healthcare experts and providers, who can then select the best drug or therapy to administer. The EHR system includes a clinical support system that enables data access, interchange, and collaborative use. Interoperability’s major purpose is to improve the sharing of healthcare data across different healthcare specialists (Aldosari, 2017). To improve information or data sharing, the EHR system can be connected with databases and other systems. All of these elements have the potential to improve healthcare quality measurements.
Support for Vendor Implementation and Stakeholder Education
Vendor implementation support refers to the vendor’s services, which include system installation and maintenance. Vendor implementation support may also include integrating healthcare services or services given into the system, as well as procedures. Finally, vendors may become involved in the maintenance operations to guarantee that everyone, including key healthcare experts, is able to successfully run the system. Stakeholder education could include raising awareness and information about how the system works (Coustasse et al., 2018). All healthcare practitioners and other stakeholders participating in the treatment process or healthcare services may be involved in the educating process.
The NextGen EHR provider appears to be capable of offering EHR equipment for use in the healthcare system based on the information given. NextGen has a proven track record of providing EHR systems and services. They also have complex system development processes in place, allowing them to provide high-quality solutions. Based on the facts supplied, I strongly suggest the selected health care setting and EHR provider for their usefulness to health care practice, teaching, administration, and research. NextGen’s software technologies are designed specifically for ambulatory practices. Furthermore, the organization has a stronger position with small and medium-sized businesses. The company’s major focus is on providing client-server systems with a variety of clinical material for various specializations.
Many healthcare organizations have increased their use of electronic health record (EHR) systems as a result of their goal to offer high-quality care. To put it another way, most healthcare institutions have implemented EHR systems to improve patient information management in this technological age. NextGen Company is one of the companies that develops and sells electronic health records (EHR) systems and other healthcare software. With its EHR systems, the company services over 155 000 physicians. Record services, user interface, terminology services, and the clinical decision support system are all components of the healthcare information system architecture (EHR).
B. Aldosari (2017). Causes of stalled or failed EHR projects: A review of EHR projects in Saudi Arabia. 372-381 in Computers in Biology and Medicine. https://www.sciencedirect.com/science/article/abs/pii/S001048251730358X
Alzu’bi, A. A., Watzlaf, V. J., & Sheridan, P. (2021). Abstraction of an electronic health record (EHR). 18th International Conference on Health Information Management, Perspectives on Health Information Management (Spring). https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8120673/
Boland, M. V., Hwang, T. S., Lim, M. C., Peterson, J. L., Lum, F., & Lee, A. Y. (2019). Medicare Incentive Payments to United States Ophthalmologists for the use of Electronic Health Records: 2011–2016. Ophthalmology, 126(7), 928-934. https://www.sciencedirect.com/science/article/abs/pii/S0161642018325922
Coustasse, A., Andresen, P., Schussler, M., Sowards, K., & Kimble, C. (2018). Why physicians switch electronic health record vendors. Perspectives in Health Information Management, 1-13. http://perspectives.ahima.org/wp-content/uploads/2018/03/WhyPhysiciansSwitchEHRVendors.pdf
Hossain, A., Quaresma, R., & Rahman, H. (2019). Investigating factors influencing the physicians’ adoption of electronic health record (EHR) in the healthcare system of Bangladesh: An empirical study. International Journal of Information Management, 44, 76-87. https://www.sciencedirect.com/science/article/abs/pii/S0268401218304432
H. Wang and Y. Song (2018). Secure cloud-based EHR system using attribute-based cryptosystem and blockchain. Journal of medical systems, 42(8), 1-9. https://link.springer.com/article/10.1007/s10916-018-0994-6