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Assignment: Measurement Systems and Methods
Assignment Measurement Systems and Methods
The need to ensure that the experiences of patients in hospitals have improved have led to the creation of many tools that play important roles in measuring their experiences, tracking them and using them to establish improvement objectives. The need to measure patient experiences receives backing from the fact that it forms an important outcome for clinical safety and effectiveness. At the ACS Hospital, the management will measure the experiences hence perceptions of patients concerning the health care services using certain qualitative and quantitative methodologies. According to LaVella and Gallan (2014), these two methodologies have increasingly gained a prominent role in ensuring that the perceptions of patients receive the necessary attention from health care facilities administrations. The fundamental approaches employed to measure patient experiences include patient forums, focus groups, interviews, unit-level or department/ward surveys, as well as informal feedback gained via patient service organizations or advocacy groups. Moreover, the hospital may also utilize approaches such as website commentaries, formal complaints and feedback concerning performance of care providers for purposes of appraisal.
In addition to the patient-reported outcomes and direct feedback above, the ACK Hospital could also employ the usage of administrative databases/ charts, performance measures and staff observations as approaches to collect data on patient satisfaction (LaVella & Gallan, 2014). Further, certain ethnographic and observational approaches such as patient health care process mapping or journey mapping and unobtrusive observation. Mystery mapping observing and rounding, shadowing, and video recording may also inform the hospital’s analysis, tracking and improvement of patient goals. The purposes of the above measurements entail understanding patient satisfaction, patient perceptions, and patient preferences of the hospital’s services as regards such factors as communication with doctors, end of life care, and pain management during hospital visit by nurses. .
The goals at the present health care setting were established in line with the above metrics. According to the mission and vision of the place, ensuring that the quality of care services improve forms a fundamental objective of the organization. Indeed, the primary goal of the hospital entails the adoption of evidence-based practices in care so as to enhance patient experiences hence satisfaction. Moreover, the hospital has established an online website patients provide their feedbacks anonymously pursuant to Ilioudi, Lazakidou, and Tsironi (2013). The objective herein, according to the hospital, encompasses evaluation of the patience experiences and perceptions of the hospital’s services. An observation of these objectives reveals that the hospital staff strive to meet these goals. As an example, the percentage of patients who demonstrated satisfaction with pain management and doctors’ communication improved by 20%. In addition, the average rating of the hospital services has increased to 4.5 out of 5.00 after the interaction of the measures. These two phenomena indicatively suggest that the hospital currently meets the metrics.
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However, even as the hospital strives to ensure that it improves its services internally through various strategies, exposure to certain
provocative emerging issues abounds. Weech-Maldonado et al. (2013) assert that the emergence of the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) as a tool to measure patient satisfaction has led to certain conflicts between hospital settings and the tool. According to studies done on the effectiveness of the CAHPS, certain patients offer conflicting answers to patient surveys concerning various parameters. As a consequence, certain disparities have existed between hospital-based surveys and the CAHPS survey as concerns patient satisfaction with hospital services. However, the usage of CAHPS at the hospital has allowed the management to tailor their patient experience methodologies to become more accurate when used. Therefore, the CAHPS has led to positive improvements concerning the patient experience measuring and tracking tools in addition to ensuring that the hospital meets the set thresholds. .
Post a cohesive scholarly response that addresses the following:
Select any setting and describe the extent to which the patient’s experience of care is measured, tracked, and set for improvement goals.
Evaluate whether goals at your organization are established for these metrics and whether or not they are currently being met.
Describe some of the provocative issues that have or will emerge. For example, what has been the impact of CAHPS or HCAHPS in the setting described (if applicable).
Lopes Write Policy
For assignments that need to be submitted to Lopes Write, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy
The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication
Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.
Important information for writing discussion questions and participation
Welcome to class
Hello class and welcome to the class and I will be your instructor for this course. This is a -week course and requires a lot of time commitment, organization, and a high level of dedication. Please use the class syllabus to guide you through all the assignments required for the course. I have also attached the classroom policies to this announcement to know your expectations for this course. Please review this document carefully and ask me any questions if you do. You could email me at any time or send me a message via the “message” icon in halo if you need to contact me. I check my email regularly, so you should get a response within 24 hours. If you have not heard from me within 24 hours and need to contact me urgently, please send a follow up text to
I strongly encourage that you do not wait until the very last minute to complete your assignments. Your assignments in weeks 4 and 5 require early planning as you would need to present a teaching plan and interview a community health provider. I advise you look at the requirements for these assignments at the beginning of the course and plan accordingly. I have posted the YouTube link that explains all the class assignments in detail. It is required that you watch this 32-minute video as the assignments from week 3 through 5 require that you follow the instructions to the letter to succeed. Failure to complete these assignments according to instructions might lead to a zero. After watching the video, please schedule a one-on-one with me to discuss your topic for your project by the second week of class. Use this link to schedule a 15-minute session. Please, call me at the time of your appointment on my number. Please note that I will NOT call you.
Please, be advised I do NOT accept any assignments by email. If you are having technical issues with uploading an assignment, contact the technical department and inform me of the issue. If you have any issues that would prevent you from getting your assignments to me by the deadline, please inform me to request a possible extension. Note that working fulltime or overtime is no excuse for late assignments. There is a 5%-point deduction for every day your assignment is late. This only applies to approved extensions. Late assignments will not be accepted.
If you think you would be needing accommodations due to any reasons, please contact the appropriate department to request accommodations.
Plagiarism is highly prohibited. Please ensure you are citing your sources correctly using APA 7th edition. All assignments including discussion posts should be formatted in APA with the appropriate spacing, font, margin, and indents. Any papers not well formatted would be returned back to you, hence, I advise you review APA formatting style. I have attached a sample paper in APA format and will also post sample discussion responses in subsequent announcements.
Your initial discussion post should be a minimum of 200 words and response posts should be a minimum of 150 words. Be advised that I grade based on quality and not necessarily the number of words you post. A minimum of TWO references should be used for your initial post. For your response post, you do not need references as personal experiences would count as response posts. If you however cite anything from the literature for your response post, it is required that you cite your reference. You should include a minimum of THREE references for papers in this course. Please note that references should be no more than 5 years old except recommended as a resource for the class. Furthermore, for each discussion board question, you need ONE initial substantive response and TWO substantive responses to either your classmates or your instructor for a total of THREE responses. There are TWO discussion questions each week, hence, you need a total minimum of SIX discussion posts for each week. I usually post a discussion question each week. You could also respond to these as it would count towards your required SIX discussion posts for the week.
I understand this is a lot of information to cover in 5 weeks, however, the Bible says in Philippians 4:13 that we can do all things through Christ that strengthens us. Even in times like this, we are encouraged by God’s word that we have that ability in us to succeed with His strength. I pray that each and every one of you receives strength for this course and life generally as we navigate through this pandemic that is shaking our world today. Relax and enjoy the course!
Hi Class,
Please read through the following information on writing a Discussion question response and participation posts.
Contact me if you have any questions.
Important information on Writing a Discussion Question
- Your response needs to be a minimum of 150 words (not including your list of references)
- There needs to be at least TWO references with ONE being a peer reviewed professional journal article.
- Include in-text citations in your response
- Do not include quotes—instead summarize and paraphrase the information
- Follow APA-7th edition
- Points will be deducted if the above is not followed
Participation –replies to your classmates or instructor
- A minimum of 6 responses per week, on at least 3 days of the week.
- Each response needs at least ONE reference with citations—best if it is a peer reviewed journal article
- Each response needs to be at least 75 words in length (does not include your list of references)
- Responses need to be substantive by bringing information to the discussion or further enhance the discussion. Responses of “I agree” or “great post” does not count for the word count.
- Follow APA 7th edition
- Points will be deducted if the above is not followed
- Remember to use and follow APA-7th edition for all weekly assignments, discussion questions, and participation points.
- Here are some helpful links
- Student paper example
- Citing Sources
- The Writing Center is a great resource