HCA 620 Operations Management Skills
HCA 620 Operations Management Skills
Consider the following hypothetical situation: You are a human resources manager in a medium-sized hospital. You are writing the job description for an operations manager who will manage finances, evaluate financial performance, and develop financial plans. What skills does a suitable candidate need?
Operations Management Skills
In the following sections, we define operations manager skills needed to succeed as an operations manager.
Planning
Regardless of what task you have been set, an operations manager needs to possess excellent planning skills. Arranging all your skills and projects according to what needs to be finished throughout the day can help you keep on track with your workload and ensure you know what you’re doing from beginning to end. Your duties may include developing procedures and policies, creating budgets, and supporting all functions, which is why planning is a key component of operations management.
Delegation
Operations managers cannot complete everything by themselves, so you will need to master the art of delegation. When working on a project or task, you will need to work with your team and decide who is fit for which role. Numerous benefits delegating can bring, allowing you to focus on higher-level tasks while other members complete their tasks, as well as developing trust between workers. An operations manager will learn the strengths and weaknesses of their workforce, which can help you act accordingly and ensure each member of the team is happy and confident in their role.
Excellent Communication
Whether you’re engaging with your team, managers, or clients, operation managers must know how to communicate effectively. There are many types of people that you will come into contact with on a day-to-day basis, so knowing how to get your message across to others and establishing a strong rapport with each audience can help you perform your job more efficiently and productively. When working on a project or task, things can spiral out of control if communication lines break down, so it’s your job to use an array of communication vehicles like written, verbal, and body language to keep things moving in the right direction.
Knowledge
While knowledge isn’t technically categorized as an operations management skill, it’s a crucial part of success. Operation managers need to learn the daily processes of the company, and any other aspects which can help you communicate effectively and delegate. While you don’t have to understand every detail, you must have the basic knowledge to ensure the project is managed well. Education plays a key part in succeeding in operations management. You can click here to find out more about operations management and automation, as well as providers who offer degrees in the field.
Time Management
For operations managers to thrive in their position, they need to understand the importance of time management. There will be various deadlines that you must adhere to, so reporting to your team of supervisors or managers with realistic time frames is essential. The last thing you want is to miss deadlines, as you may lose custom which can be severely damaging to the future of the business. Operation managers who possess time management skills can deliver work on time, provide a better quality of work, and tend to procrastinate less.
Leadership
As operation managers are required to work with different teams of people who have a variety of specialist knowledge and technical skills, you must know how to lead a group of individuals to success. Operation managers are experts at motivating their team and being on hand to provide support and guidance throughout the project and task. If the quality of work is deteriorating, it’s your job to hold regular meetings to check in on your team and iron out any problems that may hinder the project.
Active Listening
Operation managers who are active listeners can build better connections, identify, and solve problems, as well as help you avoid missing any critical information that could hinder how the outcome of the project. You must take everyone’s thoughts and opinions on board and see the situation from other points of view.
Problem Solving
There will be several challenges and obstacles that you will come up against as an operations manager, so you must know how to problem solve and see the situation through to the end. A reputable operation manager will be able to identify things that could be improved or changed, as well as diagnose the current situation and establish the forces and factors that influence it. There is always room for growth and improvement in operations management, so overcoming hurdles, and using the correct techniques is key.
Teamwork
When working on a project or task, you may need to come together with your team to get the job done. You should never underestimate the value of teamwork, especially when it comes to driving the business forward, so being able to work with others will share the workload, ease burnout, and help you develop new skills that can propel your career forward. If each member of the team works in sync, it will keep everyone on track and ensure deadlines are met according to plan.
Stress Tolerance
There will be tense environments that you will find yourself in as an operations manager, so knowing how to work well under pressure and keep your cool is critical for success. When things get tough, there are several things you can do to reduce stress levels, such as practicing relaxation techniques.
To flourish in operations management, all the skills listed above are what employers look for in candidates. Whether it’s knowing how to lead a team, or work well under pressure, there are lots of transferable skills that can help you manage your time better and ensure you work to the best of your ability.
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Lopes Write Policy
For assignments that need to be submitted to Lopes Write, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy
The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication
Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.
Important information for writing discussion questions and participation
Welcome to class
Hello class and welcome to the class and I will be your instructor for this course. This is a -week course and requires a lot of time commitment, organization, and a high level of dedication. Please use the class syllabus to guide you through all the assignments required for the course. I have also attached the classroom policies to this announcement to know your expectations for this course. Please review this document carefully and ask me any questions if you do. You could email me at any time or send me a message via the “message” icon in halo if you need to contact me. I check my email regularly, so you should get a response within 24 hours. If you have not heard from me within 24 hours and need to contact me urgently, please send a follow up text to
I strongly encourage that you do not wait until the very last minute to complete your assignments. Your assignments in weeks 4 and 5 require early planning as you would need to present a teaching plan and interview a community health provider. I advise you look at the requirements for these assignments at the beginning of the course and plan accordingly. I have posted the YouTube link that explains all the class assignments in detail. It is required that you watch this 32-minute video as the assignments from week 3 through 5 require that you follow the instructions to the letter to succeed. Failure to complete these assignments according to instructions might lead to a zero. After watching the video, please schedule a one-on-one with me to discuss your topic for your project by the second week of class. Use this link to schedule a 15-minute session. Please, call me at the time of your appointment on my number. Please note that I will NOT call you.
Please, be advised I do NOT accept any assignments by email. If you are having technical issues with uploading an assignment, contact the technical department and inform me of the issue. If you have any issues that would prevent you from getting your assignments to me by the deadline, please inform me to request a possible extension. Note that working fulltime or overtime is no excuse for late assignments. There is a 5%-point deduction for every day your assignment is late. This only applies to approved extensions. Late assignments will not be accepted.
If you think you would be needing accommodations due to any reasons, please contact the appropriate department to request accommodations.
Plagiarism is highly prohibited. Please ensure you are citing your sources correctly using APA 7th edition. All assignments including discussion posts should be formatted in APA with the appropriate spacing, font, margin, and indents. Any papers not well formatted would be returned back to you, hence, I advise you review APA formatting style. I have attached a sample paper in APA format and will also post sample discussion responses in subsequent announcements.
Your initial discussion post should be a minimum of 200 words and response posts should be a minimum of 150 words. Be advised that I grade based on quality and not necessarily the number of words you post. A minimum of TWO references should be used for your initial post. For your response post, you do not need references as personal experiences would count as response posts. If you however cite anything from the literature for your response post, it is required that you cite your reference. You should include a minimum of THREE references for papers in this course. Please note that references should be no more than 5 years old except recommended as a resource for the class. Furthermore, for each discussion board question, you need ONE initial substantive response and TWO substantive responses to either your classmates or your instructor for a total of THREE responses. There are TWO discussion questions each week, hence, you need a total minimum of SIX discussion posts for each week. I usually post a discussion question each week. You could also respond to these as it would count towards your required SIX discussion posts for the week.
I understand this is a lot of information to cover in 5 weeks, however, the Bible says in Philippians 4:13 that we can do all things through Christ that strengthens us. Even in times like this, we are encouraged by God’s word that we have that ability in us to succeed with His strength. I pray that each and every one of you receives strength for this course and life generally as we navigate through this pandemic that is shaking our world today. Relax and enjoy the course!
Hi Class,
Please read through the following information on writing a Discussion question response and participation posts.
Contact me if you have any questions.
Important information on Writing a Discussion Question
- Your response needs to be a minimum of 150 words (not including your list of references)
- There needs to be at least TWO references with ONE being a peer reviewed professional journal article.
- Include in-text citations in your response
- Do not include quotes—instead summarize and paraphrase the information
- Follow APA-7th edition
- Points will be deducted if the above is not followed
Participation –replies to your classmates or instructor
- A minimum of 6 responses per week, on at least 3 days of the week.
- Each response needs at least ONE reference with citations—best if it is a peer reviewed journal article
- Each response needs to be at least 75 words in length (does not include your list of references)
- Responses need to be substantive by bringing information to the discussion or further enhance the discussion. Responses of “I agree” or “great post” does not count for the word count.
- Follow APA 7th edition
- Points will be deducted if the above is not followed
- Remember to use and follow APA-7th edition for all weekly assignments, discussion questions, and participation points.
- Here are some helpful links
- Student paper example
- Citing Sources
- The Writing Center is a great resource